PrivaCare : Terms & Conditions

When signing up for PrivaCare: HealthCare at Home Services you will be asked to review our Terms & Conditions and sign consent forms. These consent forms are present to ensure that you and PrivaCare staff are in agreement over various considerations regarding your care. Please make sure to review these forms in detail as a signature & thumb print will represent your full agreement to the terms and conditions listed. Our goal is complete transparency with our clients.


  1. Consent for HealthCare at Home Services:
  • All hospital patients have access to HealthCare at Home services provided by PrivaCare.
  • PrivaCare HealthCare at Home services will be provided according to the patient’s condition and advised by the referring physician.
  • In addition to physician orders, patients have the right to request additional home health care services
  1. Payment Terms
  • Clients that have agreed to Healthcare at Home Services offered by PrivaCare will receive an invoice prior to being discharged from the hospital
  • Clients are expected to pay a deposit for 10 day of services before patient is discharged from the Hospital.
    • Clients requiring less than 10 days of service will be refunded the prorated amount
  • PrivaCare will provide customer receipt for each payment.
  • In case of any questions or concerns regarding payment, patient will review questions or concerns with PrivaCare Support Team located in the hospital.
  • PrivaCare accepts the following methods of payment
    • Cash
    • Check
    • Credit Card
  • In cases of payment errors, PrivaCare reserves the right to stop providing services until the error is resolved.
  1. Code of Conduct
  • PrivaCare treats all patients and their attendants with courtesy and respect. Our staff expects the same from patients and their attendants so that we can all work together towards providing the best healing environment for all of our patients.
  • If there is any incidence of verbal or physical abuse of our staff or violation of terms and conditions, we reserve the right to stop service and register complaint with police authorities.
  1. Complaints
  • Any complaints about service may be sent to our support team: or by calling 0300-858-CARE (2273) There is no guarantee of a resolution. Each case will be looked at individually.
  1. Limitation of Liability
    • At PrivaCare we may care for patients that are recovering from critical illnesses or are at the end of life despite medical intervention. Our staff members follow strict guidelines for care at home and will recommend readmission to a hospital when suitable. Under no circumstances is PrivaCare or any of our staff members responsible for injury or loss of life.
    • Please ensure all valuables are locked and secured. PrivaCare is not responsible for the loss of any personal belongings